This Terms of Service was last modified on 26/06/2020.
Please read these Terms of Service (‘Terms’, ‘Terms of Service’) carefully before using the heartandhalobakery.com website (the ‘Service’) operated by Heart & Halo Bakery (JM0880498-V) (‘us’, ‘we’, or ‘our’).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service. You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by Heart & Halo Bakery . Heart & Halo Bakery has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Heart & Halo Bakery shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability. We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
These Terms shall be governed and construed in accordance with the laws of Malaysia, without regard to its conflict of law provisions.Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
Our prices are based upon our high standard of work and quality of ingredients used. All prices are non-negotiable. Payment secures the listed prices and prevents any further price increases, except in the exceptional circumstances beyond our control (e.g. increase in ingredients price, increase in fuel prices, etc.)
To place an order, follow the instructions on the ordering pages of the website. You are able to amend or correct errors on your order up to the point at which you have made payment.
You must provide the requested information for us to process your order. We reserve the rights to request further information from you at any time to enable us to complete your order and/or to comply with regulatory requirements. By placing an order, you confirm that the details contained in the order are correct in all respects. We will use various procedures to authenticate each transaction. Order details amendment is not allowed.
A contract between you and us is formed when we receive your confirmation order and send you a confirmation email that your order has been accepted. Please print a copy of the confirmation page for your records. We may, at any time, decline to process your order or any part of your order for any reason including where insufficient or incorrect information has been provided, authentication has not been possible or an exchange rate has been quoted in error.
You will be required to choose your payment method at the time of online ordering. Payment is required upon placing an order. Cash on delivery is not accepted. Upon completion of your order, you will receive a confirmation email with order summary and an invoice.
All orders can be cancelled 48 hours before order delivery. Upon cancellation of order, any refund will be credited as store credit to the customer’s account at heartandhalobakery.com and can be used for next purchase. Refunds to credit card or cash are not available. No refund for cancellation once the order is baked.
All illustrations and descriptions displayed on heartandhalobakery.com website or distributed by email or in any other way are for guidance purposes only and will not form part of the contract. In all cases we will try to contact you to advise you of any such changes, however Heart & Halo Bakery reserves the right to replace these items of equal or better quality without consultation. We reserve the right to make alterations to the design, appearance and technical specifications of our products from time to time and at such time or at any other times, to make alterations to our advertised information concerning such Goods, without notice.
Allergies and Special Dietary Requirements
Our products may contain nuts, soy and/or milk based ingredients, which are not suitable for those suffering from intolerance or allergies to these particular foods. While some of our products do not contain these allergens, they may contain traces of these allergens. Heart & Halo Bakery will not be held responsible for anyone suffering from nut allergies.
Storage and Consumption
We bake our cakes, muffins and pastries as per order and are therefore unable to make a warranty that they have the exact same taste and appearance for every order. We are also unable to make a warranty as to the length of time for which our products will remain fit for consumption. We do however recommend our products are best eaten within 3 days from delivery. All products must to be stored in a refrigerator or a cool dry place, away from heat and direct sunlight. It is the responsibility of the customer to keep the products in the manner prescribed by us.
Our products are to be delivered to you at a requested address. We do delivery within Klang Valley, Malaysia. It is essential that during delivery, someone is in to receive the products, hence please ensure someone is available to receive products during the delivery date and time you’ve selected during checkout. Customers are responsible for paying the shipping cost for any second attempt of shipment.
Heart & Halo Bakery would not be held liable for any damage that is rendered to our products at the advised destination once the products has been delivered. We require somebody responsible, to check that they receive the products in good conditions upon delivery. If product is found damage upon receiving, customer should not accept the parcel and immediately return to the courier representative. Once the products has been delivered and signed for, Heart & Halo Bakery is unable to accept any liability neither for any damage sustained to the products thereafter nor for any failure to follow the instructions provided.
Neither we, nor any courier service that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever.
We take all complaints very seriously. If you experience any problem with our products, complaints must be made within  hours upon receiving the products.
To keep our products intact and safe, once they have left our bakery and delivered the customer, they can not be considered suitable for returns.
We want our customers to be satisfied with our products, so if you find a problem with the products received, or are defective, contact us at [email protected] for a solution.
Once we received the returned item, we will inspect it and notify the customer that we have received the returned item. We will immediately notify the customer on the status of the refund after inspecting the item. If the return is approved, we will initiate a refund to the customer. All refunds will be credited as store credits to the customer’s Heart & Halo Bakery Account at heartandhalobakery.com. The store credit at Heart & Halo Bakery Account can be used for next purchase. Refunds to credit card or cash are not available.
Customers will be responsible for paying for their own shipping costs for returning their item. Shipping costs are non-refundable. If a customer receive a refund, the cost of return shipping will be deducted from the refund.
The maximum refund offered is the value of the product. Further compensation is not available. We ask for patience with factors that may be beyond our control (e.g. traffic conditions etc.) as we cannot be held liable for any such delays.
Damaged item during shipment
Heart & Halo Bakery would not be held liable for any damage that is rendered to our products at the advised destination once the products has been delivered. The customer is responsible to check that they receive the products in good conditions upon delivery. If product is found damage upon receiving, customer should not accept the parcel and immediately return to the courier representative. Once the products has been delivered and signed for, Heart & Halo Bakery is unable to accept any liability neither for any damage sustained to the products thereafter nor for any failure to follow the instructions provided. However customer may make their own claim with the respective courier company.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
If you have any questions about these Terms, please contact us.